Professional, considerate and patient. We meet once a year and review our options. After a review we made changes to our policy but when I filed our statements, the totals didn't make sense. After a laborious review into the matter, I realized I had mixed up a page with a previous bill. I totally expected the representative to laugh or show frustration but he was astonishingly kind and understanding. This fellow and the Tad Teeples team are stellar. We absolutely recommend them.